Privacy Policy
Last Updated: 1ˢᵗ May 2026
This Privacy Policy describes how Sonatura (“we”, “our”, “us”) collects, uses, stores, and
protects your personal data when you visit or make a purchase from our website.
This policy is aligned with applicable Indian data protection laws, including the Digital
Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
a) Personal Information
When you interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party providers; we do not store card details)
b) Account & Order Information
- Order history
- Preferences and saved details
- Customer service interactions
c) Automatically Collected Data
- IP address
- Device/browser type
- Website activity (pages viewed, time spent)
- Cookies and tracking technologies
d) Marketing Data
- Email/SMS engagement
- Ad interactions and preferences
2. How We Use Your Data
We process your data to:
- Process, confirm, and deliver orders
- Provide customer support
- Send transactional updates
- Improve website experience
- Personalize content and recommendations
- Run marketing campaigns (with consent where required)
- Prevent fraud and maintain security
3. Legal Basis & Consent
By using our website, you consent to the collection and use of your data as outlined here.
You may:
- Withdraw consent at any time
- Request access, correction, or deletion
Contact: hello@sonatura.in
4. Third-Party Services
We rely on trusted partners to operate:
- Shopify (website hosting & checkout)
- Payment gateways (e.g., Razorpay / Shopify Payments)
- Logistics partners (for delivery)
- Marketing & analytics tools (Meta Ads, Google Analytics, email/SMS platforms)
These services may process your data on our behalf.
5. Cookies & Tracking
We use cookies to:
- Enable functionality
- Store preferences
- Analyze performance
- Deliver relevant ads
You can control cookies through your browser.
6. Data Retention
We retain data:
- As required to fulfill orders
- For legal and compliance purposes
- Until deletion is requested (unless legally required otherwise)
7. Data Security
We use safeguards such as:
- SSL encryption
- Secure payment processing
- Controlled data access
No system guarantees absolute security.
8. Your Rights
You may:
- Access your data
- Correct inaccuracies
- Request deletion
- Withdraw marketing consent
- Raise complaints
Email: hello@sonatura.in
9. Grievance Redressal
Grievance Officer Contact: hello@sonatura.in
Resolution Time: 7–15 business days
10. Children’s Privacy
We do not knowingly collect data from individuals under 18. If identified, such data will be
deleted.
11. International Transfers
Your data may be processed outside India via global service providers. We ensure
reasonable safeguards.
12. Related Policies (Important)
This Privacy Policy should be read along with our other policies, which govern your use of
our website:
- Terms of Service – outlines the rules, conditions, and legal terms for using our website
- Shipping & Delivery Policy – explains order processing, shipping timelines, and delivery
terms
- Returns & Refund Policy – details eligibility, return conditions, and refund timelines
By using our website or placing an order, you agree to all of the above policies.
13. Updates to This Policy
We may update this policy periodically. Changes will be reflected with a revised date.
14. Contact Us
For any queries or requests:
Email: hello@sonatura.in
Brand: Sonatura
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By using our website, you agree to this Privacy Policy and related policies.